Thank you so much for supporting Heart & Soul! This small business runs on fun, integrity, and a passion for serving others. We believe in empowering women to feel good in their own skin and live life authentically. Every purchase makes this fempreneur do a little happy dance :) Every. Time.
We can be reached via email Monday - Thursday between 8am - 4pm EST. Send questions regarding orders to firstname.lastname@example.org. Please allow 24-48 hours for a response to any correspondence.
This business is a one - woman show so we appreciate your patience!
Items are carefully packaged and shipped within 48 hours of confirmation of purchase. All orders are shipped via USPS. Shipping is a flat rate of $6.99 and free for orders $75+. Please allow 5 - 7 business days for your items to be processed & shipped. Please do not email us asking for an update on your order if within the 5-7 business day time-frame. We are not responsible for any items once they leave our warehouse. Contact USPS if your package has not been delivered.
*Delivery times may change or be delayed as a result of the pandemic. Please be patient.
*Pre-ordered items will ship once they arrive to us. Shipping confirmation will be emailed once orders are fulfilled.
WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN OR DAMAGED PACKAGES. CONTACT YOUR LOCAL USPS OFFICE WITH ANY ISSUES.
Retail items may be returned within 14 days of receipt as long as they are unworn/not used, unwashed, and tags are attached. Please email us at email@example.com with your name, address, and a photo of the item you'd like to return. You are responsible for the cost of shipping unless the item arrives damaged. A store credit will be provided if these conditions are met.
We currently do not honor exchanges as our inventory changes rapidly and we cannot guarantee the same item will remain in stock.
*We will not accept any items for return if they have been exposed to smoke.
FINAL SALE/SALE ITEMS ARE NOT ELIGIBLE FOR RETURN.